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Merchant services:ways to reduce chargeback's
By: Jack Chevalier, Thu Oct 20th, 2005
Accordin to netregistry.com.au,Chargeback, the word that
Internet merchants fear. A chargeback is what it's called when a
transaction is reversed. In other words, rather than adding
money to your account it is deducted. Chargeback’s can occur
for a wide variety of reasons, such as double-charging, credit
card expiration, bank error and customer disputes. If you get
too many chargeback’s against you, there is a possibility that
you will lose your merchant services. Once you've lost your
merchant account and services you are placed on the
Visa/MasterCard Terminated Merchant File (TMF/MATCH list) for
several years which all Merchant Accounts Provider have access
to, and if they find you on the list they won't reissue a
merchant account to you. If you are one of those merchants who
have lost their merchant account, there is still hope. Bank Card
Law specializes in helping companies who've lost their merchant
account because of excessive chargeback’s.Here are some ways
you can greatly reduce the instances of chargeback’s and
fraud, even potentially eliminate the risk altogether:
Â* Watch out for orders using free e-mail addresses: Tracking
people who used a free e-mail address is almost impossible; it's
much easier for them to get away then if they used their
Internet Service Provider (ISP) or their own company web site
e-mail address. To check whether an e-mail address is a freebie
or not just take the part of the address after the "@" symbol,
add "www" to the front of it and see what website it brings up
(i.e. joe@yahoo.com = www.yahoo.com).
Â* Posting a warning message: Taking the time to post a warning
message on your order page to those who may attempt to make a
fraudulent order will greatly deter the number of instances of
fraud. Be sure to mention that IP (Internet Protocol) addresses
are being logged. IP addresses can come in handy when locating
people about fraudulent orders.
Â* Handle suspicious orders accordingly: If an order seems
suspicious the best way to handle the situation is to either
call or e-mail the customer and attempt to verify that they
placed the order. As a rule of thumb, if in doubt, check things
out. It may be a good idea that if a customer makes an unusually
large volume purchase from your site to follow-up with a
verification.
About the author:
For more information on merchant services,please
visit http://www.paynetsystems.com<
/a>
